The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy and Clean!
“The beds in our room were incredibly comfortable and spotlessly clean, making for a superb night's sleep.” view full review
Adequate Facilities
“The bathroom may have been a bit tired, but it was adequate for our needs and perfectly functional during our stay.” view full review
Breakfast Delight!
“I thoroughly enjoyed the breakfast, which offered a great selection of delicious items at an excellent price.” view full review
Spacious Comfort
“The room was generously sized, allowing for a comfortable living area that made relaxation easy after a long day.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Fire extinguishers
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Room features
Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
South Shore Road,
Gateshead,
United Kingdom,
NE8 3AE,
Tyne and Wear
Map view
street view
South Shore Road,
Gateshead,
United Kingdom,
NE8 3AE,
Tyne and Wear
City landmarks
Night club
Newcastle Castle
1.3
km
Market
The Quayside
860 m
Bridge
The Tyne Bridge
1.2
km
Bridge
High Level Bridge
900 m
Gallery
The Biscuit Factory
1.5
km
Museum
Victoria Tunnel
1.5
km
Museum
Discovery Museum
2.4
km
Bridge
Swing Bridge
970 m
Museum
Holy Jesus Hospital
1.1
km
Church
Saint Nicholas Cathedral
1.4
km
Museum
The Great North Museum
2.3
km
Museum
Life Science Centre
2.1
km
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
1.1
km
Grainger Street Newcastle city centre
Grainger Town
1.7
km
Market
Grainger Market
1.7
km
St Nicholas Square
Newcastle Cathedral
1.4
km
Cinema
Tyneside Cinema
1.3
km
Square
The Blue Carpet
1.5
km
Mall
Eldon Square
1.9
km
Monument
Grey's Monument
1.7
km
Grey Street
1.4
km
Museum
St Mary's Heritage Centre
620 m
Gallery
Laing Art Gallery
1.5
km
Museum
Seven Stories
1.5
km
Gallery
Side Photographic Gallery
830 m
Quayside
Blacksmith's Needle Sculpture
1.1
km
Stadium
St James' Park
2.4
km
Farm
Ouseburn Farm Charity Ltd
1.5
km
Nearby
Bridge
Gateshead Millenium Bridge
320 m
Gallery
Baltic Centre for Contemporary Art
250 m
Restaurants
Jurys Inn
180 m
Sterling House South Shore Road
BALTIC Kitchen
410 m
Gateshead Quays South Shore Road
Gusto - Newcastle
650 m
106 Quayside
Chez Mal Brasserie & Bar at Malmaison Newcastle
580 m
104 Quayside
Bistro Du Vin Newcastle
1.3
km
Allan House City Road
Dadyal Asian Restaurant
1.1
km
2 - 4 Howard Street Ne1 2az
Cook House
1.3
km
Foundry Lane
The Sir Michael Straker Cafe at Sage Gateshead
560 m
St. Marys Square
The Broad Chare
810 m
25 Broad Chare Quayside
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
View
Location
Service
Dining
7.2/10
Very good
Rooms
8.0
Location
8.1
Service
6.0
Dining
7.6
Guest reviews
7.2/10
based on 9 reviews
7.9
7.9/10 based on 5598 reviews
Patricia
United States,
April
2024
8.8/10
I absolutely loved my stay at this hotel! The rooms offered a lovely view looking over the quayside, and the breakfast with an amazing view of the water outside made it such a charming place to wake up in. The service was top-notch with friendly staff who kept me company and had small chats, although there was a slightly concerning incident with a missing jumper that got sorted out. The location, just by the river with a bar opening onto it, was perfect for enjoying the quiet surroundings and easy access to the metro stations. The dining experience was fantastic, with a good choice of healthy and less-healthy options, plus lovely fruit choices. All in all, a great value for money stay!
Rooms
8.0
The rooms provided a lovely view looking over the quayside.
Service
9.0
The staff gave excellent customer service and made our stay pleasant.
Location
9.0
The hotel is in a very quiet area right by the river, which was so peaceful and convenient.
Dining
9.0
The dining experience was fantastic with a good choice of healthy and less-healthy options.
Facilities
9.0
The facilities were great and added to the overall comfort of the stay.
Walter
United Kingdom,
March
2024
7.0/10
I had a mixed experience at this hotel. The rooms on higher floors with a beautiful view of the Sage & the Tyne were outstanding, but those without a view at all were disappointing. The service was a bit of a rollercoaster with some staff being incredibly helpful like Tracie the receptionist, but others were lackluster. The location was close to the town center, but the ongoing building work nearby was a downside. The dining options were decent with good choices available, although not everything was included in the price. The facilities were satisfactory overall.
Rooms
8.0
I was lucky to have a room on a higher floor with a breathtaking view of the Sage & the Tyne.
Service
6.0
The service had its ups and downs. While Tracie at the reception was a gem, other staff members seemed a bit disorganized.
Location
7.0
The hotel's proximity to the town center is convenient, but the ongoing construction nearby detracted from the overall experience.
Dining
7.0
The dining experience offered a good variety of options, although not everything was included in the price.
Facilities
7.0
The hotel's facilities were decent, meeting the basic needs of guests.
George
United States,
January
2024
7.4/10
I must say, my stay at the hotel had its ups and downs. The location was great, right by the river with a pleasant bar opening onto it, and very close to the town center. However, it was a bit challenging to find by road, especially for newcomers. The rooms offered a lovely view overlooking the quayside, some with en-suite shower facilities, although some rooms had a view of old caravans, which might not be everyone's cup of tea.
Rooms
8.0
The rooms were cozy and nicely appointed, with a mix of en-suite shower and bath options.
Service
7.0
I had a bit of a mixed experience with the service. The staff, while generally friendly, seemed a bit disorganized, with some confusion over a missing item. However, the customer service was excellent, although some interactions left me feeling like I was being talked down to.
Location
7.0
The hotel's location is perfect for exploring the town on foot, being near the town center, and having a convenient bar by the river. But, it may be a bit far from some attractions and tricky to locate for those unfamiliar with the area.
Dining
8.0
The dining experience was varied with a good range of options, including healthy choices alongside more indulgent ones. However, it was a pity that drinks were not included with the meals.
Facilities
7.0
The hotel's facilities were decent overall, ensuring a comfortable stay. Some additional amenities would have been a nice touch.
Dick
United States,
January
2024
9.2/10
I absolutely loved my stay at the hotel! The view of the Tyne River was stunning, and the rooms were clean and comfortable. The service was top-notch, especially from the restaurant manager. The location by the river was perfect, and dining offered a good variety with healthy options available. Overall, a great value for a wonderful experience.
Rooms
9.0
My room had a beautiful view of the Sage & the Tyne River.
Service
9.0
The restaurant manager provided excellent customer service.
Location
10.0
The hotel is just by the river with a bar opening onto it, a perfect setting.
Dining
9.0
The dining experience was fantastic, with a good choice of options including healthy ones.
Facilities
9.0
The hotel facilities were great and added to the overall experience.
William
United Kingdom,
January
2024
5.8/10
I had a mixed experience at this hotel. The rooms had great facilities and a view of the Millennium Bridge, but unfortunately, the heating wasn't working, and the ceiling had been repaired but not repainted. The service left much to be desired. The location was convenient, right on the river, but the dining experience fell short for me.
Rooms
7.0
The rooms had great facilities and a view of the Millennium Bridge, but the heating wasn't working, and the ceiling had been repaired but not repainted.
Service
5.0
The service was shocking, and the staff didn't care about customer service.
Location
8.0
The hotel's location right on the river was convenient and nice.
Dining
5.0
The dining experience lacked, with no drink included.
Facilities
6.0
The facilities were average.
Ellen
United Kingdom,
October
2023
7.2/10
The hotel is located in a developing area with building taking place downriver from it, close to Newcastle City centre. The rooms offer great facilities and stunning views of the Tyne, but there were issues with the electrical sockets. The service was shocking and the staff didn't care about customer service. However, the dining options provided amazing value with a good choice for both healthy and less-healthy preferences.
Rooms
8.0
The rooms had great facilities and views of the Tyne.
Service
5.0
The service was shocking, and the staff didn't care about customer service.
Location
9.0
The hotel is situated on the riverfront, next to the Millennium Bridge, offering easy access to the city center and Ouseburn.
Dining
9.0
The dining experience offered amazing value with a good choice of healthy and less-healthy options.
Facilities
7.0
The hotel's facilities were satisfactory.
Margaret
United Kingdom,
September
2023
7.4/10
I had a lovely stay at this hotel. The rooms were comfortable with an excellent shower and fantastic views over the Tyne, but there were some service issues that left us feeling suspicious. The location is great, near the town centre and with beautiful riverside views. The dining options were good, with healthy choices available, and the value was amazing. The facilities were decent overall.
Rooms
8.0
The room was comfortable with a Quayside view and lovely views over the Tyne.
Service
6.0
The service was a bit mixed; the receptionist was very helpful and professional, but there were some suspicious incidents regarding lost items.
Location
9.0
The hotel is located in a developing area but still close to the town centre, offering a very quiet riverside setting next to The Baltic and Millennium Bridge.
Dining
7.0
The dining experience was good with a nice choice of healthy options, although drinks were not included in the price.
Facilities
7.0
The facilities were decent overall, providing what was needed for a comfortable stay.
View
Service
Trevor
United Kingdom,
September
2023
6.6/10
The hotel offers a stunning view of the Sage & the Tyne but lacks air conditioning in the rooms. The service was inconsistent, with issues regarding missing items. It benefits from being near the town center but is situated in an area under development. The dining options are diverse but do not include drinks, and the facilities are average.
Rooms
8.0
The rooms boast a beautiful view of the Sage & the Tyne.
Service
5.0
The service was inconsistent, with missing items causing inconvenience.
Location
7.0
The hotel is near the town center but in an area under development.
Dining
7.0
The dining options are diverse but do not include drinks.
Facilities
6.0
The facilities are average.
Mike
United States,
June
2023
7.2/10
The hotel has fantastic views of the Tyne River from the rooms, but the mirror in the bathroom needs replacing. The shower is excellent, making the stay comfortable overall.
Rooms
8.0
The rooms offer excellent views of the Tyne River and feature a great shower, but the mirror in the bathroom needs replacing.
Service
6.0
The service was a mix of experiences. While Tracie, the receptionist, was incredibly helpful and professional, other staff members seemed to lack care for customer service. One peculiar encounter with the manager retrieving a forgotten item raised some suspicions.
Location
7.0
The hotel is conveniently located on the riverside, allowing for easy access to the town center and shops. Some construction in the developing area nearby may affect the view but does not disrupt the overall experience.
Dining
7.0
The dining options included a good variety, with both healthy and indulgent choices.
Facilities
8.0
The hotel provides essential facilities and amenities for a comfortable stay.
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